February Rating:



4.60 out of 5  's

 


Highlights of the Month

"Having moved 20+ in my adult life, this has been the best experience yet."
"Your prices were also very reasonable and that you were willing to match and beat PODS."
" I saved over $1,000 by using a PackRat instead of the traditional mover and the experience was painless."
"This is my 5th move, but 1st with rat pack. By far the easiest ever. "
Feedback


Each 1-800-PACK-RAT customer receives a survey at the end of their contract and are asked to rate our service based on whether or not they would recommend 1-800-PACK-RAT to a friend or relative. Below are customer's ratings and comments from those surveys.

More communication.
February 4, 2014
Reviewer: Jacob H.

The only issue I had was that the driver who dropped off the unit only had 10 blankets instead of the promised 20. This was fine, but when the driver came to pick up the unit after the move he had no idea that I was only given 10. There needs to be more communication between the offices and the drivers so that there is no issues.

I would use Pack-Rat again!
February 1, 2014
Reviewer: Raven L.

Nelson was awesome and very professional. I would use pack rat again and recommend them because of his excellent customer service. He should train all of your new employees to be just like him!

Very good journey.
January 31, 2014
Reviewer: Donald S.

Very good journey from the first phone call to the final delivery. Everything was on schedule and everyone was prompt and easy to work with, from the coordination team to the warehouse people to the drivers who picked up and delivered containers. I will highly recommend them to anyone I know who is moving!

The whole team has been fantastic.
January 19, 2014
Reviewer: Deborah M.

My move was a very complicated one involving more than one container to more than one place, multiple changes in the delivery dates and in the number of containers, some at the last minute. The PackRat representatives were uniformly polite, informed, and easy to deal with. No problem was too great for them to solve, and to solve cheerfully. The whole team has been fantastic.

All of our expectations were exceeded.
January 16, 2014
Reviewer: Jeff P.

All of our expectations were exceeded. Correspondence was excellent (phone & email) and all our belongings in the container arrived without incident.

Cheaper than PODS!
January 14, 2014
Reviewer: Jennifer L.

Everyone from start to finish was really friendly and helpful. Ted Swedalla was really helpful and made this move very easy. We had poor experiences with the movers we hired for loading and unloading the container. It was so great that everything with PackRat went swimmingly. Our first truck driver was nice and he had to return our first container because the door didn't open well. He brought a new one in just a few hours. The driver who dropped off the full container was equally friendly. I don't know if tipping was allowed and I really wanted to tip both of the drivers. Thank everyone at PackRat for making this a great and easy experience. I will definitely recommend you to people moving and we hope to use y'all again. Also, y'all are so much cheaper than PODS and I'm sure y'all are better at customer service, too! :)

Everything has worked like clockwork!
January 12, 2014
Reviewer: Marc K.

In the beginning I had a few "minor" challenges with communication - however, it was quickly addressed and since then everything has worked like clockwork! I have bragged about PackRat to many folks and was impressed with the quality and professionalism! If moving again - I will more than likely reuse PackRat as my way to move! Thank you!