September Rating:



4.24 out of 5  's

 


Highlights of the Month

"It's not easy to get this level of service these days. A big A+ to PACK-RAT."
"The contents were 100% safe and sound. How that is accomplished over our interstates is a mystery, well done. "
" I saved over $1,000 by using a PackRat instead of the traditional mover and the experience was painless."
"This is my 5th move, but 1st with rat pack. By far the easiest ever. "
Feedback


Each 1-800-PACK-RAT customer receives a survey at the end of their contract and are asked to rate our service based on whether or not they would recommend 1-800-PACK-RAT to a friend or relative. Below are customers' ratings and comments from those surveys.

My overall experience was FANTASTIC!!
September 15, 2014
Reviewer: Rich G. - Billerica, MA

My overall experience was FANTASTIC!! From "Armondo" my first person of contact, to the drivers who delivered and picked up my container on both ends...and all of the contact calls in between with your staff...I have nothing but GREAT things to say about my experience with PACKRAT! I know I will use your company again should the need arise. Thank you PACKRAT!! You guys are the best!

Wonderful experience.
September 14, 2014
Reviewer: Jeff K. - Dayton, NJ

Wonderful experience. We loaded in Trenton NJ and shipped to Tampa then to Homosassa, FL. Once in Florida, the container had to wait in the Tampa facility for about a week and a half, then shipped to our new residence on the day after closing. Everything worked like clockwork. The container arrived right on schedule and to all of our surprise...NOT ONE ITEM DAMAGED! We packed the container full with many fragile items. Although I personally packed the container, I expected at least something damaged, but there wasn't one thing damaged. I can't say enough about how happy we are are about the whole experience. People can't believe it that it went so well. I tell them they have to try it and see for themselves. Great price, great service, great customer care. If I ever have to move again or know someone who does, I will recommend PackRat over any competitor. Thank you

I wouldn't hesitate to be a return costumer.
September 13, 2014
Reviewer: Chloe S. - Lakewood, NJ

Everyone I spoke to answer all my questions fully and in a timely manner. It was a very good experience. I would absolutely recommend Pack Rat and I if need be I wouldn't hesitate to be a return costumer.

Calling 1-800-pack-rat was the best thing I ever did.
September 13, 2014
Reviewer: Mia D. - Foxborough, MA

Calling 1-800-pack-rat was the best thing I ever did. they made an unexpected long distance move very easy to deal with. The ease of having the container to pack and unpack at my leisure was great everyone I spoke to on the phone was wonderful and couldn't have been more helpful. The driver who dropped off my empty container was very friendly and I really appreciated all his packing tips. If I ever need to move again 1-800-pack-rat will be my first call. I would recommend them to anyone.

Made this move so much easier.
September 12, 2014
Reviewer: Michael T. - Norfolk, VA

Moving is stressful enough. Moving 1000 miles away the stress level is very high. Having Pack-Rat do everything they promised to do and on-time made this move so much easier. I will recommend your company thank you.

Most reasonably priced, convenient moving company.
September 10, 2014
Reviewer: Daniel M. - Long Island, NY

I found pack rat to be the most reasonably priced, convenient moving company I could find. Their staff was friendly and helpful. Their services was professional. The containers were nice. Moves can be very frustrating, they helped ease that burden. I would definitely use them again, and will be recommending them to anyone I know who needs to move.

Please keep it up!
September 10, 2014
Reviewer: Adrienne M. - Bolingbrook, IL

The whole experience with pack rat was awesome and so much better than driving a truck across the country! The price was reliable and a simple all-inclusive rate, and I appreciated that I wasn't nickeled and dimed like U-Haul does. I liked that I wasn't hassled/reminded all the time. I wish I remembered names but the woman that helped me reserve initially was wonderful and supportive. The crew at Bolingbrook warehouse (as we delivered our goods) were super nice, said yes to any request, and even gave us lemonade. I updated a few things on the account and the support team was generally quick and easy to work with. The automated call confirming delivery was great. The deliverer, I think Andy, was responsible and navigated the tight delivery point like an expert. Please keep it up! I've already recommended you!

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