August Rating:

4.21 out of 5  's


Highlights of the Month

"I have use PODS in the past and would only use Pack Rat for future moves."
"As badly as the containers were loaded (by "professionals") my furniture arrived with VERY LITTLE damage!"
"My Pack Rat Customer Service experience was much better than PODS hands down!"
"The contents were 100% safe and sound. How that is accomplished over our interstates is a mystery, well done. "

Each 1-800-PACK-RAT customer receives a survey at the end of their contract and are asked to rate our service based on whether or not they would recommend 1-800-PACK-RAT to a friend or relative. Below are customers' ratings and comments from those surveys.

Our services with you where excellent.
August 14, 2014
Reviewer: Karen G. - Denver, CO

Thank you Pack-Rat. Our services with you where excellent. All employees we talked with where polite and very considerate. You quoted me a price and stayed with it. No surprise charges, and our monthly rates stayed as you quoted. Keep up the good services.

I am so glad we chose PackRat!
August 13, 2014
Reviewer: Maureen A. - Mt. Prospect, IL

I am so glad we chose PackRat - no one was ever pushy and were very helpful whenever I called with a question. All the delivery/pickup people were very polite and friendly. They also answered questions that I had. We were done emptying the container sooner than we thought and I called to change the pickup date and that was no problem either. I have already recommended your company to a number of people and will continue to do so.

Pack-Rat made our move so EASY!!!
August 12, 2014
Reviewer: Deborah T. - Denver, CO

Pack-Rat made our move so EASY!!! I am so surprised at how really professional our entire Pack-Rat team was regarding our requests, changes and questions. We are so glad we chose Pack-Rat for our cross-country move and storage. We had the need to access our containers once while they were in storage and it was absolutely no problem. We highly recommend using Pack-Rat. Don't hesitate to compare them with their competitors, The beat them all on price, service and professionalism.

Customer service and pricing was far superior to PODS.
August 10, 2014
Reviewer: Jason C. - San Bernardino, CA

We really received excellent service from start to finish. Initially, we were not to sure of the quality of service we'd get, only because the lack of reviews online. I can tell you that we are beyond pleased. Thank Nelson and the rest of your team, both in California and Indianapolis for taking care of us and ALL of our household belongings. Everything was timely and arrived in tact. We will share our positive experience with anyone who may be considering moving. We have used PODS in the end past for a long distance move and your customer service and pricing was far superior. Thank you again for a great experience!

Easy, informative and accommodating.
August 9, 2014
Reviewer: Scott J. - Portland, OR

Everyone from the initial call to the final pickup were amazing to work with. They made it easy, informative and accommodating. I work in an industry that relies on customer service to be successful and it was a breath of fresh air to finally receive that back. Great job and thank you. Have already recommended your company to my uncle in Washington State.

MUCH cheaper than PODS.
August 8, 2014
Reviewer: Ashleigh S. - Hunt Valley, MD

I am very grateful for my Pack Rat experience! Every team member and representative was extremely courteous and helpful. They kept me accurately informed every step of the way and everything happened exactly when and how they said it would. It did take the full 10 business days for our unit to arrive, but we moved halfway across the country, nothing was damaged, and it was MUCH cheaper than PODS. Very happy and would definitely recommend 1-800-PACK-RAT!

Second move with Pack-Rat.
August 7, 2014
Reviewer: Jim H. - Austin, TX

This was my second move with Pack-Rat. The main reason I didn't just rent a truck this time was because the first move, in 2008, was so seamless. My company moved from California to Texas, and used your services to move everyone. I have been recommending Pack-Rat since then. Good work, guys!