November Rating:



4.33 out of 5  's

 


Highlights of the Month

"It's not easy to get this level of service these days. A big A+ to PACK-RAT."
"Having moved 20+ in my adult life, this has been the best experience yet."
"This is my 5th move, but 1st with rat pack. By far the easiest ever. "
" I saved over $1,000 by using a PackRat instead of the traditional mover and the experience was painless."
Feedback


Each 1-800-PACK-RAT customer receives a survey at the end of their contract and are asked to rate our service based on whether or not they would recommend 1-800-PACK-RAT to a friend or relative. Below are customers' ratings and comments from those surveys.

Your business model is great and your people were exceptional!
November 20, 2014
Reviewer: Terry Q. - Houston, TX

I contracted for 3 containers for a long distance move. I was very pleased with the service and especially the helpfulness and friendliness of all of your personnel. The drivers were excellent and did everything they could to place the pods where and when I specified. Your business model is great and your people were exceptional in every way.  Thanks for a great moving experience!

Our items arrived just as they were packed.
November 16, 2014
Reviewer: Diane W. - Cleveland, OH

I would highly recommend Pack Rat!!!  From my first phone call to just get information, to the last phone call, everyone was extremely helpful.  We even changed our mind as to what state we were going to move to, our pods arrived just as they were packed.

Will recommend to all.
November 15, 2014
Reviewer: Tim C. - Bolingbrook, IL

Our move was exhausting. But the convenience of packing and unpacking  at our own speed, was very helpful. The service was excellent. The employees were all very polite and helpful. All the way from Illinois to California. The containers were delivered as packed. Very little out of place. Will recommend to all.

You guys did a fantastic job!!!
November 12, 2014
Reviewer: Susan R. - Foxborough, MA

We had read of the many experiences that others had had with containers.  PackRat was  none of those bad experiences.  They performed as they said they would.  The container was delivered, picked up and moved flawlessly.  All of our belongings arrived just as they were packed. They even picked it up one day early.  Everyone was courteous, friendly, and professional.  I have already recommended you to others who were moving.  You guys did a fantastic job!!!  Thanks for being there.  I will continue to recommend you.

Keep up the excellent service.
November 12, 2014
Reviewer: Chuck A. - Denver, CO

Moving is stressful and with Pack-Rat, we felt as though we had our own personal relocation team at our disposal.  I made 3 or 4 phone calls each time I was provided with consistent accurate answers that were provided with a knowledgeable friendly team.  The folks at the contact center are well trained.  I am impressed.  Keep up the excellent service.

I am a satisfied repeat customer!
November 12, 2014
Reviewer: Ken U. - Mt. Prospect, IL

I really shopped around before moving both my home and my business, Audio-Depot, across the country. I considered everything from moving by freight to renting trucks. Not only was shipping by pod the most convenient option by far, but in the long run it was the least expensive as well. PackRat gave me the best deal, handling 33% more weight than the nearest competitor's pods. I am a satisfied repeat customer!

Moving and storing with Pack Rat was easy, safe and by far the best move ever.
November 11, 2014
Reviewer: Evelyn J. - Greensboro, NC

I have moved and stored my furniture several times but I must say moving and storing with Pack Rat was easy, safe and by far the best move ever. I liked the fact my furniture was stored in the pods it was not handled by anyone until I unpacked the pods. Thank you Pack Rat for your professional service.

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