Van

July Rating:



4.26 out of 5  's

 


Highlights of the Month

"Your prices were also very reasonable and that you were willing to match and beat PODS."
"Having moved 20+ in my adult life, this has been the best experience yet."
"As badly as the containers were loaded (by "professionals") my furniture arrived with VERY LITTLE damage!"
"My Pack Rat Customer Service experience was much better than PODS hands down!"
Feedback


Each 1-800-PACK-RAT customer receives a survey at the end of their contract and are asked to rate our service based on whether or not they would recommend 1-800-PACK-RAT to a friend or relative. Below are customers' ratings and comments from those surveys.

Experience was exceptional!
July 19, 2014
Reviewer: Nausheen K. - Houston, TX

The PackRat team from Meredith Gieszelmann my initial contact, James Woods the coordinator, every agent I spoke to and the drivers were extremely professional, courteous and very accommodating. I made date change requests along the way and each of my request was very respectfully heard and was adjusted. I also appreciated the constant communication not just the automated ones but also from James, it really helped to stay organized without any effort on my part. My experience was exceptional and I will most certainly recommend your company. Thank you for making this move so smooth and so easy. You guys are doing an awesome job please keep this professionalism alive and you will thrive. I commend the leadership for creating and maintaining this company culture. Keep it up.

Pleased with my experience with Pack Rat.
July 17, 2014
Reviewer: Shelly H. - Dallas, TX

I am very pleased with my experience with Pack Rat. When I initially called to scheduled delivery, they were booked for weeks after the date that I requested. The team squeezed our delivery in on the requested date, but said they would have to leave the empty container for a few weeks. When delivered, the driver said he would find a way to squeeze us in again to pick it up. We called just a few days after delivery and it was picked up much earlier than scheduled. We really appreciate the service and willingness to accommodate us during such a busy time.

We had a great experience.
July 17, 2014
Reviewer: Kelly S. - Denver, CO

We had a great experience. Our moves liked the containers better than those from other companies. Our move coordinator James was very responsive and helped us through the stressful process of moving. I've already talked to the corporate recruiter at my new company and recommended your company as you weren't on their list of suggested vendors.

I had two excellent moves with you!
July 16, 2014
Reviewer: Robert K. - Richmond, VA

I had two excellent moves with you and it is the way to go for situations like mine.Thanks for All your help and courtesy.

I have never had a better experience.
July 12, 2014
Reviewer: Keith C. - Billerica, MA

I have never had a better experience, with moving, and I have mad 6 major moves in my life time. The container was delivered on the day and time it was supposed to be. It was picked up and delivered to my new house on the schedule I was promised, the empty was picked up the day I was told it would be. I was notified regularly on the progress of the transport. Everyone from the start to finish of this move was courteous and friendly. Thanks to everyone!

Move went well.
July 11, 2014
Reviewer: Heidi A. - Lexington, KY

My contents were not damaged even after being stored for a year.The move went well, and the recommended movers that unloaded the container were very nice.

Using Pack-Rat is the ONLY way to move!
July 11, 2014
Reviewer: Carmel C. - Long Island, NY

Using Pack-Rat is the ONLY way to move! Clean containers, good size, available when and where needed, able to pack your own things away safely knowing only you have access to your items. The customer service is great, always willing to answer your questions (no matter how many times you call) maintaining a friendly and professional manner. My containers were dropped off, picked up, delivered and picked up again all within (and earlier) the scheduled dates and times. THANKS YOU GUYS AND GALS!!!!