December Rating:



4.3 out of 5  's

 


Highlights of the Month

"The contents were 100% safe and sound. How that is accomplished over our interstates is a mystery, well done. "
"I have use PODS in the past and would only use Pack Rat for future moves."
" I saved over $1,000 by using a PackRat instead of the traditional mover and the experience was painless."
"As badly as the containers were loaded (by "professionals") my furniture arrived with VERY LITTLE damage!"
Feedback


Each 1-800-PACK-RAT customer receives a survey at the end of their contract and are asked to rate our service based on whether or not they would recommend 1-800-PACK-RAT to a friend or relative. Below are customers' ratings and comments from those surveys.

We are very happy we chose you and will be using you again!
December 13, 2014
Reviewer: Bonnie M. - Billerica, MA

Our Pack-Rat experience was seamless from the first contact to the final pickup. We are very happy we chose you and will be using you again in about 2 years when we pack up the rest of our belongings and move them from NH to FL. I will be sure to recommend Pack-Rat to my friends and family!!!

It was such a positive experience!
December 11, 2014
Reviewer: Gretchen H. - Sacramento, CA

It was such a positive experience! Everything went smoothly. All Pack-Rat people at every stage, were very professional and caring about our moving experience. We would certainly recommend Pack-Rat as the way to do a move. Pack-Rat was always available to answer questions and checked in with us regularly to be sure our moving and storage and then delivery was progressing well. We highly recommend Pack-Rat!

Every thing was in perfect condition when finally unloaded.
December 10, 2014
Reviewer: Donna S. - Bolingbrook, IL

My items were in storage between Chicago and Florida for 4 1/2 years.  Every thing was in perfect condition when finally unloaded.  Your staff was always friendly and helpful when we would occasionally visit the pod to remove or store additional items.  All drivers on both ends of pickup and delivery were exceptional.  Very friendly and professional and skilled in the process.  I would definitely recommend Pack-rat and have already.

Wonderful experience.
December 7, 2014
Reviewer: Montey N. - Tampa, FL

Great overall experience with respect to moving.  As we all know moving is stressful, however this was the first time I used the container method of moving and was very pleased with the process and personnel involved with my move.  I found value in moving my personal property once into the container and once out into my new home versus using a U-haul and moving my property 4 times, 1 into the truck, 2, into storage, 3, back into the truck and 4, into my new home.  Competitive pricing was a significant factor of choosing PACK RAT versus PODS.  Wonderful experience from the back end conversations to those on the front lines managing my property.

This was the most unbelievable experience we have had in a long time.
December 5, 2014
Reviewer: Cheryl T. - San Marcos, CA

This was the most unbelievable experience we have had in a long time.  Nobody was rude during the entire process.  We moved to California in May and back in August. So our container shipped to California and back. We expected some breakage or damage and to our surprise nothing was damaged or broken.  That blows my mind. I will recommend using Pack Rat to everyone.  It was so easy and worry free.   Thank you.

I am amazed that a company as wonderful such as yours actually exists.
December 5, 2014
Reviewer: Laura B. - Long Island, NY

Thank you so much for helping ease the stress of moving. Everyone at your company is professional, courteous and kind.  EVERYONE ! I am amazed that a company as wonderful such as yours actually exists. Every other company who cares about their employees and customers should use Pack Rat as a model.  I praise everyone, from owners to managers to the hands on people.... You really know your business, and how to treat customers !!! A+ Should I ever be crazy enough to move again, I'm calling you.  A million thanks!

My overall experience with Pack Rat has been satisfactory in every way.
December 3, 2014
Reviewer: Ed C. - Lexington, KY

My overall experience with Pack Rat from first contact to delivery of full container has been satisfactory in every way. Your sales and account personnel were friendly and helpful every time I called for help or information. Your drivers, both on delivery of empty container and delivery of full container, were exceptionally professional and courteous. I will recommend Pack Rat to everyone.