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October Rating:



4.58 out of 5  's

 


Highlights of the Month

" I saved over $1,000 by using a PackRat instead of the traditional mover and the experience was painless."
"The contents were 100% safe and sound. How that is accomplished over our interstates is a mystery, well done. "
"My Pack Rat Customer Service experience was much better than PODS hands down!"
"If time and sweat effort = $, you saved me a lot..."
Feedback


Each 1-800-PACK-RAT customer receives a survey at the end of their contract and are asked to rate our service based on whether or not they would recommend 1-800-PACK-RAT to a friend or relative. Below are customers' ratings and comments from those surveys.

Choose Pack Rat you will be raving before you know it!
October 15, 2014
Reviewer: Laura G. - Naples, FL

Pack rat is so much better than a moving company. It is much cheaper and you get to choose your exact dates for drop off and delivery. The small moving companies I called would only give me a three week window for pick up. Really ridiculous! Choose Pack Rat you will be raving before you know it!

Thank you 1-800-PACK-RAT!
October 13, 2014
Reviewer: Lark R. - Indianapolis, IN

The long distance move with 1-800-PACK-RAT was affordable and very easy to use. They were efficient, helpful and knowledgeable. The additional referral to Hire-A-Helper was beneficial for packing and unpacking the units. I would definitely use 1-800-PACK-RAT and recommend it to others. Thank you 1-800-PACK-RAT!

Very happy with Pack-Rat.
October 12, 2014
Reviewer: Casey B. - Pompano, FL

I am hard to please, I never met the drivers that dropped off my two full containers as they were sent to the storage company. Before going with Pack-Rat I checked other ways to move my STUFF (motors,tools,equipment all heavy things) Pack-Rat was less than the others on this move from Florida to Chicago.I am very happy with Pack-Rat.

Easiest and best decision I have made.
October 11, 2014
Reviewer: Stacey T. - Houson, TX

Using PACK-RAT for my long distance move was the easiest and best decision I have made. Every time I called them to discuss any detail of my move, everyone I spoke to was courteous and kind. I will recommend using 1-800-PACK-RAT to anyone who wants to experience a worry free move.

My experience was excellent.
October 9, 2014
Reviewer: Jeff F. - New Orleans, LA

I had a wonderful experience with 1-800-PACK-RAT. When I needed my unit delivered during a very busy time for them, they were able to accommodate me. The warehouse manager in Duluth, GA (unfortunately his name escapes me) was tremendously helpful. Overall, my experience was excellent.

Your customer service and sales teams were exceptional!
October 8, 2014
Reviewer: Jessica B. - Columbus, OH

Your customer service and sales teams were exceptional! We always had a pleasant experience when we called, with your team members more than willing to help. They each had very positive attitudes and were a pleasure to work with. We have already recommended 1-800-PACKRAT to friends and will continue to do so!

Keep up the Great Service!!
October 5, 2014
Reviewer: Linda G. - Seattle, WA

I love Pack Rat!!!!! Carl our driver in Seattle was the personification of Customer Service excellence! I had not moved in 22 years, I was unsure how it would go. Carl made it fun! We packed 4 16 ft containers. It was a BIG move Carl was so understanding, I never felt rushed. You are in good hands with Carl!!!! Hal in San Marcos, CA was also extremely helpful and always had a smile in his voice on the phone! They both made me feel like I deserved good service. they delivered and picked up the containers when they said they would - that's Great service! Thank you Pack Rat, keep up the Great Service!!